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We offer certain consultations at no cost, while others incur an hourly fee. The choice to charge for a consultation or provide it without cost is influenced by the complexity of the client's requirements and the perceived value of expertise. Kindly be aware that a nominal fee will be required to secure a consultation time, and it may be reimbursed on circumstances under which we offer a complimentary consultation to prevent any misuse of the booking system. Payment will be processed through PayPal, and any refunds will also be processed using PayPal.
Circumstances under which we offer a complimentary consultation
Initial Inquiry, in the early stages of discussions, when clients are exploring options and presenting a general overview of their needs, we are dedicated to understanding their requirements as a goodwill gesture, before initiating discussions on charges or fees.
In the phase where a formal quotation for services is presented. This is typically viewed as a distinct step from the initial consultation and may be provided without any extra charges.
Client Referrals, if the consultation arises from a referral or a current client endorsing our services, there could be greater flexibility in considering a fee for the initial consultation.
Circumstances under which we implement a fee
Specialized Expertise, if the consultation requires highly specialized knowledge or expertise that goes beyond general advice and involves in-depth analysis or strategic planning.
Detailed Needs Assessment, if the consultation involves a comprehensive assessment of the client's IT infrastructure, identifying challenges, and proposing tailored solutions.
Extended Duration, if the consultation is expected to be lengthy, involves multiple sessions, or requires a significant time investment on our part.
Training or Education, if the consultation includes training sessions or educational components where we are imparting specific skills or knowledge to the client.
Prototype or Proof of Concept, if the client requires the development of a prototype or a proof of concept as part of the consultation process.
Implementation Planning, if the consultation extends to detailed planning for the implementation of IT solutions within the client's organization.