Medical Virtual Assistant

• FREE UP TIME. Professionals never have to worry about the administrative tasks associated with medical practice so they can focus on patient care, resulting in increased productivity and enhanced patient satisfaction. 

• COST EFFICIENCY. Medical Virtual Assistants are more affordable than traditional staff members, and they can be hired on an as-needed basis, which allows professionals to scale their support, according to their requirements without the overhead costs associated with hiring full-time employees. This flexibility can help practices save money, particularly during busy times.

• FLEXIBILITY. Medical Virtual Assistants can provide services outside of regular business hours, they are available when you need them and from anywhere.

• ENHANCES PATIENT SATISFACTION. Medical Virtual Assistants can help ensure patients can easily access their records by keeping them up-to-date and organized. Quick and easy access to medical records enhances patient satisfaction and are more likely to be a repeat patient. 

• INCREASE PRODUCTIVITY. Medical Virtual Assistants increase the professional practice’s efficiency by handling tasks such as billing and coding. In addition, using software and electronic databases to store patient data can help to increase efficiency. Ultimately, these practices can help streamline your practice and maximize productivity.

Specific duties will vary depending on the employer but may include the following:

• MEDICAL ADMINISTRATIVE TASKS. As anyone in the medical field knows, there is a never-ending list of administrative tasks that must be taken care of daily. From collecting and entering patient data to back office tasks, there is always something that needs to be done. A Medical Virtual Assistant can take care of all these tasks, freeing up your time duration so that you can focus on other tasks.

• TIME MANAGEMENT OF MEETINGS AND OTHER TASKS. Time management includes more than scheduling appointments or completing tasks promptly. It also involves overseeing the daily schedule, meeting the timing of doctors, assigning tasks to different departments, and monitoring progress. This prioritizes tasks, saves time, and ensures that all deadlines and projects are completed on time.

• DATA ENTERING INTO A COMPUTER SYSTEM. The Medical Virtual Assistant helps with data entry to keep the medical practice up-to-date. This data can include patient information, appointments, and insurance information. Therefore, it is essential to be accurate and timely in your data entry to avoid complications. Electronic record maintenance is another crucial aspect of data entry, ensuring that patient information is readily available and up-to-date.

• MANAGING ELECTRONIC MEDICAL RECORDS. Maintaining accurate and up-to-date medical records is essential for providing quality patient care. The use of Medical Virtual Assistants is on the rise as more and more healthcare organizations look to technology to help improve efficiency and accuracy. Medical Virtual Assistants can help manage or maintain medical transcriptions through electronic medical records, the digital versions of patient charts containing information such as diagnostic test results and treatment plans. With EMRs today, record-keeping is more accurate and efficient. They also allow different healthcare team members to share information quickly and easily. These records were kept manually in the past, which often led to errors and inconsistencies.

• MEDICAL SCHEDULING APPOINTMENT. This involves coordinating with patients, providers, and office staff to ensure everyone can meet at the desired time and place. From answering phone calls to emails, which can be complex, as it often requires coordinating multiple schedules and ensuring all required information is communicated correctly. 

• FOLLOW-UP APPOINTMENTS. Following a patient visit, the Medical Virtual Assistant schedules any needed follow-up appointments which may include arranging lab tests or imaging studies, prescription refills, setting up referrals to specialists, and booking future meetings with the primary care provider. By handling these details, the  Medical Virtual Assistant makes it comfortable for patients to follow the track of their care plan and avoid gaps in care.

• HANDLING CORRESPONDENCE AND BILLING. This includes staying in touch with patients about appointments, and payments, and handling billing inquiries. Being professional and courteous when dealing with patients and their correspondence is essential.

• DUTIES REGARDING PATIENT CARE. The duties of a Medical Virtual Assistant regarding patient care include answering questions and supporting patients regarding appointments, medications, treatments, insurance verification, dietary restrictions, and other health-related issues. Patients often have questions about their condition, treatment plan, or medications. A Medical Virtual Assistant can provide answers to common inquiries or direct the patient to resources to find more information. For example, a Medical Virtual Assistant can explain how to take medication or what side effects to expect.

• MEDICAL SCRIBE. During a patient consultation, a Medical Virtual Assistant takes notes so the provider can focus on the conversation. After the visit, the Medical Virtual Assistant types the notes and sends them to the provider. This ensures that important details are remembered and allows the provider to review the messages before writing their report.

• MEDICAL TRANSCRIPTION SERVICES.

• INSURANCE CLAIM AND VERIFICATION. A Virtual Medical Assistant can help with various tasks related to insurance claims processing. For example, they can contact insurance companies to check on the status of claims, verify coverage levels, and keep track of payments. They can also help prepare and submit claims, as well as appeal denied claims. Additionally, a Virtual Medical Assistant may provide patients with information about their rights and options when filing an insurance claim. As a result, they can play an essential role in ensuring that patients receive the care they need promptly and effectively. Some common types of medical insurance include (1) Private Health Insurance, (2) Government-Sponsored Programs, (3) Employer-Sponsored Health Plans, and (4) Malpractice or Liability Coverage. Each type of coverage is designed to help patients access medical care when they need it most.

• MARKETING EFFORTS. Marketing efforts include creating and distributing marketing materials and managing social media accounts. Your marketing efforts must be creative and proactive to attract new patients to the medical practice. Besides being a provider, hospitals must stand out in the market to keep business running and meet the competition. For such a purpose, marketing strategies and tactics are used. Some of the marketing tactics include: (1) Reaching Potential Patients, (2) Producing and distributing marketing materials like brochures, flyers, and posters. These are effective ways to reach potential patients in your local community, (3) Social Media Identity, develop a strong presence on social media sites like Facebook, Twitter, and Instagram. This can include posting regular updates about current events at the hospital or highlighting patient success stories. (4) Promotions, Partner with local organizations or businesses to run joint promotions or offer service discounts. This can be an effective way to reach new audiences and build awareness of your hospital.

• Medical Virtual Assistants must have a strong knowledge of the healthcare industry.

• Must be able to communicate with other medical professionals and patients effectively.

• Previous experience working in a medical office or another customer service-related field.

• Established history of delivering outstanding customer service and sustaining professional relationships with both patients and healthcare professionals.

• Sharp eye for detail and excels in handling precise tasks.

• Proficiency in accurate data entry.

• Professional and courteous when dealing with patients. 

• Proven capability to manage multiple tasks and prioritize responsibilities in a dynamic and fast-paced setting.

• Capability to operate autonomously and cooperatively within the framework of a remote team.

• HIPAA Certification is highly desirable.