Business Process Outsourcing

Our team comprises IT Managers and highly proficient professionals with extensive experience, including in the setup of call centers in the Philippines.

Collaborate with businesses to establish call centers in the Philippines. 

Assist in designing and deploying essential infrastructure, such as networking gear, servers, and telecommunications setups, to support the functioning of the call center.

Select and integrate software solutions tailored to the call center's needs, such as customer relationship management (CRM) systems, call routing software, and workforce management tools.

Procure and set up hardware components such as computers, headsets, telephony systems, and other peripherals essential for call center agents to perform their tasks effectively.

Configure the network infrastructure to ensure reliable and efficient communication between agents, supervisors, and customers, as well as to support internet connectivity and data security.

Implement data storage and backup solutions to ensure the security and accessibility of call center data, including customer records, call recordings, and performance metrics.

Deploy security protocols and measures to protect sensitive information, prevent unauthorized access, and mitigate cybersecurity threats, safeguarding both client and customer data.

Provide ongoing technical support to address any issues or challenges that arise during the operation of the call center, ensuring minimal disruptions to productivity.